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Frequently asked questions

You can find opening times and locations for all our libraries on the Find my library page

  • Public pcs are available in all libraries apart from Westcroft, Woughton and Kingston.
  • We now have a NEW wifi printing service available using Kuario!
  • Kuario wifi printing and photocopying is available in all libraries in Milton Keynes apart from Woughton.

For more information on how to access and use our Kuario wifi printing facilities visit the eLibrary Help page.

    Messages and comments through social media will be monitored but the best way to contact us is by email. You can email us at - please be aware it may take longer than usual for us to answer your query. 

    You can also phone us on 01908 254050 (Mon to Fri 9-6, Sat 9-5).

    • This service allows you to borrow items through a safe and controlled collection system.
    • You can reserve items as normal through the library catalogue.
      Alternatively you can request a selection of books through our Pick and Mix service.
    • You will receive an email or letter when your items are ready to be collected.
    • If you have requested a pick and mix selection you will be contacted by a member of staff when your items are ready to be picked up.
    • Once you have been contacted, you can collect your items from your chosen library. You will need to bring the library card used to place the order, or some ID if you have an online membership.
    • Bags are no longer provided. Please bring your own bag if you think you will need one.

    For more information see our Click and Collect information page.

    If you join online you can access most of our eResources immediately with your membership number.

    To join the library online you need to complete the online form. You'll be given a borrower number and PIN. Once you have joined you can borrow free eBooks, eAudiobooks and eMagazines using Libby. Plus we have an exclusive collection of eAudiobooks available with BorrowBox. Visit the eLibrary Help page for more information.

    With your online membership number you will also be able to access PressReader which offers over 7000 popular publications from the UK and all around the world in 60 languages.

    During the Coronavirus disruption COBRA, the online small business information database, is offering remote access to library members.
    COBRA is a continually expanding business encyclopaedia covering all aspects of starting and running a business. You can see factsheets, guides and trade information - including industry specific information and government support about business interruption loans.

    Click here to visit the COBRA website and use your library card number to log in (including the initial B) where it asks for your ticket number.

    No you don't need to login to search the library catalogue. You will however need to login if you want to place a reservation, request, add a review or tag to items. If you login before searching the library catalogue, we will remember your details for the duration of your login session and you will not need to enter your details again to use these services.

    In order to place a reservation, you first need to perform a search using the Library Catalogue. As you browse through the records retrieved by your search, you can place a reservation for individual titles or for a set of titles. Please refer to the section on placing reservations in the How To help page for details.

    If you can't find the item you are looking for in our collection, you could try the search in the SELMS catalogue. This allows you to search the collections of all the library authorities in the South East Library Management System. Items in the SELMS catalogue are £3.00 to reserve. If you think the item you are looking for would be useful to have in the Library, you can suggest a purchase instead. Some charges may apply for this service. You will need to log in to use this service.

    Yes you can. Please refer to the section on renewing loans in the 'Using my account' help page for details.

    As you browse through the records in your result set after performing a search in the Library Catalogue, you will notice that some records are displayed with a number of stars. This indicates that one or more reviews have been attached to the record displayed. The number of stars displayed is an average of the ratings given to this record by the reviewers.

    Do the following to add your review to a record:

    1. Retrieve the record you want to add your review to and display in full display.
    2. Click on the link to Add a review. This will display a form for you to complete.
    3. Enter your borrower ID and password if you are not already logged in.
    4. Select the rating you would like to assign.
    5. Enter your comments. You can enter as much text as you like. Press Enter to start a new paragraph.
    6. Select the Continue button to submit your review. Your comments will be reviewed by library staff before being made available for general access to others.

    You can also amend and delete existing reviews by accessing these records in My account. Please refer to the section on ratings and comments in the 'Using my account' help page for details.

    An alert profile allows you to create a profile that matches and remembers your preferences and favourites. If a new item comes in that matches your preferences, you will be sent an email detailing the item(s) with a link so you can immediately place a reservation if you wish. To set up an alert profile, login to your account and select new alert profile from the menu on the dashboard. Please refer to the alert profile help section for more information. 

    If you are logged into the library catalogue your savedlists will not be deleted; they will remain until you decide to remove them. You can add items to a savedlist if you are not logged in, however this will normally be kept on the system for two days, and will be automatically cleared after this time. Please refer to the My SavedList help page for more information.

    If you have forgotten your PIN and we have a record of your email address, we can send you an email containing a link for resetting your PIN. Please contact us if you don't have an email address.

    To reset your PIN if you have an email address:

    1. Go to the home page and select the Forgot your PIN? link in the My Library container.
    2. Follow the prompts on screen.

    An email with a link for resetting your PIN will be sent to your registered email address.

    View my active saved list